This return policy is valid for the United States.
You have the right to return 14 days after receiving the order.
The products can easily be returned.
There is no Restocking and shipping fee for the Returns. This applies both in the case of dissatisfied products as well as a defect-received product. With most packages the return labels are in the box, if this is not the case send us an email at support@denimtearshoods.store and we will send them digitally. You can then print them and add them to the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 7 to 10 Days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Please ship returns to the following address:
118 Sand Ledge Dr, San Antonio Texas TX 78219, USA
Phone: +1 (929) 639-5299
Payments back into your account are usually credited within 0 to 5 business days by credit card companies. You may need to wait for 2 or 3 billing cycles for the refund to appear on your printed credit card statement. Consult the company that issued your credit card.
Upon receiving the tracking number of your return, please provide us with your order number along with the tracking number provided by your mail carrier.
FAQ’s:
Do we accept returns from The United States?
>> Yes, we accept returns within 30 days after the order has been received.
Do you accept returns from these countries?
>> Yes, we accept returns
How can customers return your products?
>> Customers can return their orders by mail and In-store.
How do customers get the return label?
>> Customers can get a return label through download/print.
How to return an order for customer Remorse.
>> Download/print
What product conditions are allowed to be returned?
>> New
What are the restocking fees?
>> No restocking fees
How much do customers pay for returns?
>> No Cost
What are the return costs for customer’s remorse?
>> No Cost
Contact Us
Thank you for shopping at DENIM TEARS. We want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility: We accept returns on most products within +1 (929) 639-5299 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Non-returnable Items: Certain items are not eligible for return, including:
-
- Personalized or customized items.
- Perishable goods.
- Downloadable software products.
- Gift cards.
1.3. Return Process: To initiate a return, please contact our customer service team at support@denimtearshoods.store. Our team will guide you through the return process and provide you with a return authorization (RA) number, which must be included with your returned item.
1.4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund and Returns Policy
Refund Policy
Effective Date: 6/11/2024
Thank you for shopping at DENIM TEARS. We want to ensure that you are delighted with your purchase. If you are unsatisfied with your purchase, we’re here to help.
1. Refunds
1.1. Eligibility: We offer refunds on most products within [insert number] days from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Non-refundable Items: Certain items are not eligible for refund, including:
-
- Personalized or customized items.
- Perishable goods.
- Downloadable software products.
- Gift cards.
1.3. Refund Process: To request a refund, please contact our customer service team at support@denimtearshoods.store. We may require proof of purchase, such as an order number or receipt. Once your request is received and approved, we will initiate the refund process.
1.4. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow +1 (929) 639-5299 business days for the refund to be processed and reflected in your account.
1.5. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@denimtearshoods.store for assistance.
If you have any further questions or comments, you may contact us by:
Phone: +1 (929) 639-5299
Email: sales@denimtearshoods.store
Address: 118 Sand Ledge Dr, San Antonio Texas TX 78219, USA
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